HQWiFi Questionnaire
We're working hard to enhance and improve our service to you. If you could assist us in this process by filling in our questionnaire it would be most appreciated. If you can complete this Questionnaire and return it to us by the end of May 2009 you will receive $50 worth of PrePaid cards for your time.

  
Performance:
How would you rate our overall performance as a service provider?
Useless
Below Average
Average
Above Average
Excellent
Card Delivery and Ordering:
Have easy have you found the card and media ordering process?
Useless
Below Average
Average
Above Average
Excellent
Card Returns and Refunds:
When necessary to return or refund cards has this been easy?
Useless
Below Average
Average
Above Average
Excellent
How easy has it been to sell our service to your guests?
Useless
Below Average
Average
Above Average
Excellent
What are the most common questions asked regarding our services?


What can we do to make the selling process easier for you?


Coverage:
Is knowing the extent of our coverage around the region important to you when selling to your guests?
Yes
No
Free Services:
There is a growing trend to provide free Wireless to guests happening around New Zealand and the world. We have always sold HQWiFi as an essential service to provide your guests, not as a revenue generator, providing Wireless for free will always bear more of a cost to you as the hosting location.

Bearing this in mind do you wish to provide Free Wireless services to your guests?		  
Yes
No
If Yes, Would you prefer....?
Initial Setup Fee and monthly maintenance cost?
Monthly Maintenance Cost?
Areas of improvement:
Would you recommend our services to fellow business owners?
If so, why?


If not, why not?


Customer Feedback and Comments:
Has the HQWiFi service been easy for your guests to use?
Useless
Below Average
Average
Above Average
Excellent
Can you provide us with examples of feedback from your guests?


We have begun logging all support calls we receive about HQWiFi.
Do you wish to be emailed about incidents (Trouble Tickets) relating to your site?


Updated Details:
Please update your details for our records.
Name:  
Business:
Address 1:
Address 2:
P.O Box:
Postcode:
Phone:
Fax:
Mobile:
Email:
Website:

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